Verizon Business Receives Prestigious 'Speech Technology' Magazine Award
Verizon and their special Speech Technology has been highly praised by the Speech Technology magazine. The title of “Star Performer” was given by the magazine on a trade show (SpeechTEK) that took place in New York on the 22th of August.
One of the important points that made Verizon win the award is their Hosted IVR product line, which actually includes a couple of services: ECR – Enhanced Call Routing Global ECR, Speech Services and Internet Protocol IVR.
Besides the award by Speech Technology, there are other companies praising Verizon and their products, such as Frost & Sullivan giving a thumbs-up to their Contact Center. Other good quality services provided by Verizon Contact Center include ACD – Automatic Call Distributor, ICR – Intelligent Contact Routing, and more.
With our feature-rich technology and experience, we deliver flexible solutions that can be tailored to support the various business models for an enterprise -- whether it is workers at home or located in a regional call center. We continue to upgrade our interactive voice response portfolio to incorporate technological advances like developments in speech recognition and natural language research.
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