Toshiba’s NetPhone 6.0 has been awarded the 2008 Product of the Year award by Technology Marketing Corporations, adding another feather to the cap of Toshiba American Information Systems. The ToshibaNet Phone 6.0 is a familiar tool for call centers to effectively communicate with clients, access valuable information and chat with their superiors while they are on the phone with customers.

Toshiba’s NetPhone 6.0 promotes productivity and improves the customer experience through screen pop and easy-to-use, screen-based call control and telephony operation. Its Presence capabilities gives call center agents and office workers the ability to view the status of other users on the system, empowering them to be more efficient in call management.

Features of the NetPhone 6.0 include:

“Toshiba has demonstrated its commitment to quality and excellence in its Net Phone 6.0 call center productivity tool, and we are pleased to honor it with a 2008 Product of the Year award,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.

(Source) Press

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