Remember those exploding iPhones and iPods in Europe from yesterday? Well, according to a Tier 2 iPhone support agent only one or two calls out of every thousand are related to iPhone overheating. Should we understand from all this that just European iPhones and iPods have exploding problems? Here’s the full answer from that iPhone support agent:

I’m a Tier 2 iPhone agent for Apple. I’d like to add that roughly one to two calls out of every thousand that I take deal with the battery “overheating”.

Generally, this incident can be described as “uncomfortably warm”, and I have not ever received or heard of a coworker receiving a call about someone being injured by the iPhone, including people too stupid to stop using their phones after the screen is broken.

We have a team of engineers whose specific jobs are to investigate any issues that could be classified as “Safety Issues”. These Safety Issues are classified due to the injury of a person or a person’s property from use of one of our products. Chargers catching on fire, batteries blowing up, or CD trays flinging CD’s across the room and breaking your mother’s antique vase would all be classified as safety issues.

We get tens of thousands of calls, 99% iPhone related. Zero Safety Issues.

via Gizmodo

Tags: Apple, Exploding Cell phones, iPhone, ipod, Mobile News, Portable Devices, support

Rather disturbing reports come from all across Europe as it looks like some iPhones and iPods have decided to explode all of a sudden. Does this mean you shouldn’t buy a new iPhone or iPod in Europe?

Apple did comment on the situation and here’s what it said:

To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits

The iPhones with broken glass that we have analyzed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone.

So far we’ve heard about incidents in France, UK, Holland and Sweden. People haven’t suffered major injuries yet but that doesn’t mean things couldn’t go worse. I’m sure nobody would appreciate pulling out glass shards from their eyes or ears. What about you? Did you have any problems with your new iPod or iPhone 3GS?

via BBC

Tags: Apple, Apple, battery, Exploding Cell phones, iphones, ipod, Mobile News, overheating, Portable Devices

Now here’s something you don’t see everyday — Pictured above is an iPhone 3G that reportedly got too hot and decided to explode.

As you can see, the explosion was powerful enough to leave a crater in the car seat which Gizmodo points out, looks like the work of a meteor.

Is this one true? Who knows, but if so, Apple may be looking at a law suit.

Tags: Apple, Apple, car seat, Cell Phones, Exploding Cell phones, iPhone, iphone 3g, Mobile News, Off The Topic, overheat, Portable Devices

Since 2002, China has seen no fewer than 9 cell phone explosions, which, considering the huge number of cell phones in use there is not too bad. Still, an exploding cell phone evokes a visual image cell phone companies fear and avoid. Recently, a sales associate in a computer store in Guangzhou, China charged his new battery then put the phone into his shirt pocket, where it exploded several minutes later, severing his neck artery and causing him to bleed to death. Chinese police have not declared the make of the phone or of its battery, but Nokia and Motorola have denied any links to the problem. Cell phone use is very popular in China, with most urban workers upgrading their phones every three to six months.

Moreover, counterfeit electronics are rampant and often counterfeit phones are sold with the same brand names as popular phones simply pasted onto the outside. Any battery in any device will explode if not manufactured or installed correctly. Exploding cell phones are not a problem in the United States, where most phones are manufactured by reputable, mainstream companies.

Tags: Business, China, Counterfeit Electronics, Exploding Cell phones