We published a story yesterday telling you about T-Mobile’s sudden outage which affected a lot of people. Although T-Mo restored all the services, that wasn’t done almost immediately despite the company’s quick response. And today we found out what caused the issue. It looks like a software error was to blame. That’s why thousands of T-Mobile customers saw dropped calls and busy tones despite having very good signal from the towers. Here’s what T-Mobile had to say about the outage:

On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services. We restored full service to all affected customers later in the day. After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future. We again apologize to those customers who were affected and may have been inconvenienced.

This certainly doesn’t look good on T-Mobile especially considering the recent Sidekick troubles. What about you? Is you T-Mobile phone working properly again?

via Gizmodo

Related posts:

1. Sprint gives Pre customers $100 service credit for ported numbers, says it was an error Sprint has come up with quite the incentive — It...
2. T-Mobile “Unlimited Loyalty Plan” Goes Live Nationwide T-Mobile has done enough testing of its newly released “Unlimited...
3. Zer01 Mobile to Launch Nationwide? As we told you earlier this year, Zer01 Mobile has...
4. T-Mobile to Launch Monthly Postpaid Service… At Last! T-Mobile was supposed to launch its postpaid contract options some...
5. Amazon launches MPS – Mobile Payments Service Amazon has launched the MPS – Mobile Paymens Service –...