Various airlines are making efforts to ensure customer satisfaction. One of them is South African Airways which will request permission from the Civil Aviation Authority of South Africa to allow mobile phones during flights. Besides that they will also introduce WiFi connections by installing servers on their aircrafts.

The company was denied once so far to allow mobile phones but that hasn’t stopped it from trying again. Sarah Uys, manager of corporate communications at SAA says:

The use of cellphones and the Internet through wireless technology on board aircraft in SA is regulated by the SA CAA, it has taken the view that our legislation does not allow the use of such technology, while in flight, and thus it is illegal to make use of cellphones and other unapproved transmitting devices. SAA was the first local airline to apply for our customers to use the ‘flight mode’ of some cellphones, but we were turned down.

Making calls while calling and surfing the Internet is going to be the future of flying so we’re probably going to see South African Airways join other companies that already offer some of those services.