Once a software becomes irritating and fails to live up to the expectations of companies, you can expect that they will be replaced soon. And that is exactly what happened to Winscribe digital dictation systems as two of the leading Scottish Law Firms have replaced them with BigHand, a leading voice productivity specialist for the global legal community.

MacRoberts is currently in the process of implementing BigHand to 300 users across Edinburgh and Glasgow, and Simpson & Marwick has already completed its implementation to 175 users across 7 offices.

The final component in our decision to switch was the lack of support we received for Winscribe; it was very awkward to get a resolution as we had no direct access to the developer. BigHand’s implementation and support have been first class. “

Users prefer the BigHand interface and we have had such positive feedback, it is really great to deliver an IT project that makes such a difference to users’ lives - it’s not often that you receive such a positive response to an IT project. The final piece of the jigsaw is that we will be deploying BigHand for BlackBerry and Windows Mobile in the next couple of months.”

Well, that is business for you. If you cannot live up to the expectations and needs of a company, you are as good as gone. And in Winscribe’s case, they seem to be sorely lacking in this area. And if they don’t shape up, they may just find themselves being dominated by BigHand as far as preference is concerned.

(Source) Press