29 Aug 09 Exploding iPhones Version 2

Remember those exploding iPhones and iPods in Europe from yesterday? Well, according to a Tier 2 iPhone support agent only one or two calls out of every thousand are related to iPhone overheating. Should we understand from all this that just European iPhones and iPods have exploding problems? Here’s the full answer from that iPhone support agent:

I’m a Tier 2 iPhone agent for Apple. I’d like to add that roughly one to two calls out of every thousand that I take deal with the battery “overheating”.

Generally, this incident can be described as “uncomfortably warm”, and I have not ever received or heard of a coworker receiving a call about someone being injured by the iPhone, including people too stupid to stop using their phones after the screen is broken.

We have a team of engineers whose specific jobs are to investigate any issues that could be classified as “Safety Issues”. These Safety Issues are classified due to the injury of a person or a person’s property from use of one of our products. Chargers catching on fire, batteries blowing up, or CD trays flinging CD’s across the room and breaking your mother’s antique vase would all be classified as safety issues.

We get tens of thousands of calls, 99% iPhone related. Zero Safety Issues.

via Gizmodo

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Tags: Exploding Cell phones, iPhone, ipod, support