Business today are embarking on embracing technology and it looks like two groups have partnered up to provide customer care, technical support and inbound sales services to Peek’s rapidly growing customer base. Services will be delivered by email, chat and voice from one of eTelecare’s U.S. delivery centers.

“In Peek we have created a remarkably simple pocketsize device that offers straightforward and inexpensive mobile email,” said Amol Sarva, Peek co-founder and CEO. “We believe the market for Peek is huge given the number of people who crave simplicity, not typically found in all-in-one smartphones.”

“Our goal is to achieve the very best in customer satisfaction,” added Sarva. “eTelecare, with its wealth of experience in providing a full spectrum of customer interaction services, will be instrumental in helping us achieve our goal. By partnering with eTelecare we are ensuring that the entire Peek customer experience — from the initial sale to after-market support — is outstanding.”

“We are pleased to be able to help this innovative client achieve its high-quality customer experience and significant growth goals,” said John Harris, President and CEO of eTelecare. “eTelecare’s portfolio of process-driven service offerings deliver real and quantifiable value for our clients. Our deep domain knowledge developed through years of relevant experience, especially in the communications sector, allows us to customize solutions that fulfill each client’s needs.”

For Peek, eTelecare has implemented a multi-channel, integrated customer relationship management (CRM) solution complete with comprehensive knowledge management, email and chat support services.

(Source) Press

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