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3 Feb
One of the companies to watch at the coming Mobile World Congress has to be InnoPath. This early, word is out that they have a great software that can aid the customer service departments of companies, focusing on the proper handling of calls and limiting the call handling times. The software in focus is called ActiveCare.
ActiveCare represents a transition from point products with limited applicability to complete solutions and provides operators with an ‘active’ connection between the subscriber’s phone and frontline care. This reduces call handling times, increases first-call problem resolution, lowers operational expenses, and reduces churn by enhancing the end-user experience.
ActiveCare is applicable to both featurephone and smartphones using the InnoPath Smart Client or native clients installed on the phone at the factory. The solution builds upon the company’s 5+ years of experience in delivering MDM server and client products to Tier-1 operators and handset manufacturers.
(Source) Press
Tags: active connection, Business, Cell Phones, handset manufacturers, mobile world, smart client, smartphones, tier 1
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One Response for "ActiveCare Aims to Improve Customer Care"
Hi Brian - in following up CTIA was a great show for us. I had the pleasure of being at the InnoPath booth and it was great the way everyone who came by seemed to very quickly understand the value of being able to fix subscriber facing problems over the air. This also helped illustrate the value of live demos, which put into concrete form the handwaving and promises made over ppt. One thing to talk about making support calls shorter, another thing indeed to show it live.
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