One of the companies to watch at the coming Mobile World Congress has to be InnoPath. This early, word is out that they have a great software that can aid the customer service departments of companies, focusing on the proper handling of calls and limiting the call handling times. The software in focus is called ActiveCare.

ActiveCare represents a transition from point products with limited applicability to complete solutions and provides operators with an ‘active’ connection between the subscriber’s phone and frontline care. This reduces call handling times, increases first-call problem resolution, lowers operational expenses, and reduces churn by enhancing the end-user experience.

ActiveCare is applicable to both featurephone and smartphones using the InnoPath Smart Client or native clients installed on the phone at the factory. The solution builds upon the company’s 5+ years of experience in delivering MDM server and client products to Tier-1 operators and handset manufacturers.

(Source) Press

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